Hospitality staffing challenges need to change

Picture of House of Parliament
Picture courtesy of UK Hospitality

Now is the time to speak out if you work in hospitality within the UK.

THE All-Party Parliamentary Group (APPG) for Hospitality and Tourism wants to hear from businesses and the wider sector about staffing challenges.

The inquiry into ‘recruitment and retention of staff in hospitality’ wants to explore the reasons why vacancy rates within UK hospitality is so high.

An influential group of parliamentarians will be asking whether the hospitality industry has a retention problem? Why do so many people leave their roles after just a few months or within the first year?

The results of the inquiry will be used to make a series of recommendations to the Government.

The APPG is seeking answers to the following questions:

  • Workers in hospitality roles often leave within a few months and many within the first year. Does the industry have a retention problem? If so, why?
  • The industry has more than 100,000 vacancies and shortages have remained a persistent issue for businesses for several years. What are the barriers businesses are facing when it comes to recruitment and finding the staff they need?
  • One in five UK adults consider hospitality an unappealing industry to work in – what can the sector and government do to change the perceptions of a sector that offers rewarding careers and rapid progression, to make the sector more appealing?
  • Historically, hospitality has been able to fill vacancies with workers from overseas. How  is the industry balancing the Government’s emphasis on encouraging business to utilise UK-born workers with the need to deliver a high-quality experience for customers and guests?
  • The sector has introduced numerous initiatives to support the mental health and well-being of its staff, such as the Wellbeing Promise and Hoteliers’ Charter. How successful have these industry initiatives and action taken by businesses been, and what can be done?
  • As a sector, many hospitality businesses utilise zero-hour contracts, what impact do you think this has on the recruitment and retention of staff?

Chair of the Hospitality and Tourism APPG Simon Jupp MP (East Devon) said: “Staffing challenges in hospitality and tourism has continually been raised by businesses as a persistent problem that negatively impacts trading.

“Given how important the people who work in hospitality and tourism are to the experiences they help deliver, it’s important that the APPG takes the time to investigate this issue.

“I’m pleased to launch this inquiry today and I want businesses and representatives of the sector at its heart, to enable the members of the APPG to understand the issues and make appropriate recommendations to government on where it can support.

“This is a broad inquiry and I hope to hear from as many people involved in hospitality and tourism as possible.”

The deadline for submissions of written evidence is Friday 14 June, and should be no longer than 1,500 words.

Evidence should be submitted to, which acts as the secretariat of the APPG.



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