Health conscious consumers demand hospitality industry meets their needs

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Diners want more healthy choices in restaurants and bars as alcohol sales continue to fall. Hospitality industry facing post Brexit crisis in recruitment   

YOUNG urban customers are leading the trend in demanding healthier choices when they dine out, according to a new report released today.

Three in five out-of-home diners said they proactively try to lead a healthy lifestyle. .

Alcohol consumption is continuing to fall and there is a rising demand for a range of soft drinks says the Future Shock insights produced by CGA Peach and UKHospitality, the new unified voice for the sector following the merger between the Association of Licensed Multiple Retailers and the British Hospitality Association.

The report also identifies several challenges facing the out-of-home eating and drinking out markets, including rising property and people costs, and warns of a looming crisis in staffing as a result of Brexit.

Non-British nationals account for nearly a quarter of employees in hospitality and tourism — rising to nearly two thirds in London. Operators will be closely watching the outcome of Brexit negotiations and planning strategies to improve their recruitment and retention.

Other key figures highlighted in the report include: Food-led premises in Britain has risen to 45,500, an increase of 14.9% in five years.  47% of British consumers are eating out at least once a week. And 45.5% of pubs and bars’ sales now derived from food.

“This is a time of huge change in out-of-home eating and drinking, and our latest edition of Future Shock spotlights three of the most pressing issues: technology, health and Brexit. Understanding these, and the many other trends uncovered by CGA’s research, is going to be crucial for all operators in the months and years ahead, said Jamie Campbell, business unit director at CGA.

Kate Nicholls, chief executive of UKHospitality acknowledged that it has been a busy year for the sector with battles on business rates, Living Wage, lease reform, apprenticeship levy and the sugar tax. 

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